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of pittsburgh
These terms apply to all services rendered by AKA Technical. By using AKA Technical's services, customers are bound by all terms of this agreement. AKA Technical reserves the right to alter the terms of this agreement at any time without prior written consent.
© 2006-2007 AKA Technical, all rights reserved.
© 2006-2007 AKA Technical, all rights reserved.
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Workshop, Remote, and In-Person Services
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Satisfaction
AKA Technical provides a one-month warranty on all services rendered in-person or at our workshop. If at any time during the warranty period, a formerly resolved issue recurs, AKA Technical will readdress and resolve the issue.
In the event that services beyond those initially purchased are required to achieve resolution, AKA Technical will, as part of its customer satisfaction program, offer credit against the cost of such services, with credit being equal to the value of prior services rendered.
Warranty on services covers normal usage, and applies only to services rendered via AKA Technical. Recurring issues that are deemed to be the result of system misuse, viruses/spyware (new ones; if a system cleaning service has been procured), or third-party service providers are beyond the scope of AKA Technical's satisfaction program.
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In-Person Scheduling/Cancellation
For in-person services, any change in the time or date of the consultant's appointment must be made, via telephone or e-mail, within two hours of the intended time of the appointment.
Consultants must have access to the location of the appointment, as well as adequate electrical power, work space, and a safe working environment. If one or more of these conditions is absent, as determined by the consultant, the appointment will end, pending reschedule or cancellation.
If no adult is present at the customer's location at the time of the appointment, or any time during the appointment, the appointment will end, pending reschedule or cancellation.
In any of the above circumstances results in the rescheduling or cancellation of an appointment, a $25.00 service fee will be assessed on the final invoice.
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System Requirements
AKA Technical reserves the right to limit or refuse services on a basis of the relevant systems not meeting the necessary hardware or software system requirements to fulfill the service or services in question in a timely or complete manner. These limitations include those defined by third-parties for peripheral or software installation services.
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Responsibility
It is the customer's responsibility to obtain a backup of any and all data they deem vital, be it documents, images, software applications, or any other files on a given system, prior to the rendering of any services upon that system by AKA Technical.
Furthermore, it is the customer's responsibility to, in the event of software installation, OS installation/upgrade, and related services, ensure that system requirements for the software and/or hardware in question are met.
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Payment Policy
AKA Technical accepts payment in the form of cash or check. Payment for in-person services must be rendered at the conclusion of services, prior to the departure of the consultant. Payment for workshop services must be rendered when pick-up or delivery occurs. For larger scale projects, special payment plans may be employed as agreed upon by both AKA Technical and the customer.
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Reclamation
After a workshop service is rendered, there exists a reclamation period of five business days, during which time the pick-up of all relevant systems must be made, or delivery arranged. The storage of systems beyond the reclamation period presents a burden upon AKA Technical, which is represented by an initial storage fee of $25.00, with an additional $10.00 per five business days which elapse after the reclamation period has passed.
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Liability
By accepting AKA Technical's services, you release AKA Technical from liability for indirect, consequential, or other damages, exceeding the value of services already rendered, as the result of special circumstance, loss of data, loss of profit, or failure on the part of the customer to abide the terms of the Responsibility subsection.
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Limitations/Force Majeure
AKA Technical reserves the right to cancel service without prior consent, as well as to partially or fully refund the balance of service costs in lieu of completing services. AKA Technical is not obligated to continue rendering services if capacity to render services is impaired by forces beyond the control of AKA Technical.
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Satisfaction
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PC Customization Services
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Satisfaction
AKA Technical provides a one-month warranty on all hardware upgrade services. If at any time during the warranty period, a formerly resolved issue recurs, AKA Technical will readdress and resolve the issue.
In the event that services beyond those initially purchased are required to achieve resolution, AKA Technical will, as part of its customer satisfaction program, offer credit against the cost of such services, with credit being equal to the value of prior services rendered.
Each custom PC designed and built by AKA Technical for a customer within AKA Technical's service area is furnished with a six-month warranty.
Within the warranty period, AKA Technical will provide telephone support, as well as, at AKA Technical's discretion, complementary in-person or workshop services if telephone support does not provide adequate resolution.
Customers outside of AKA Technical's service area are entitled to six months of telephone support for custom PCs. Optional mail-in workshop support is available for such systems.
Warranty on services covers normal usage, and applies only to services rendered via AKA Technical. Recurring issues that are deemed to be the result of system misuse, viruses/spyware (new ones; if a system cleaning service has been procured), or third-party service providers are beyond the scope of AKA Technical's satisfaction program.
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Responsibility
It is the customer's responsibility to back up any data they deem vital, be it documents, images, software applications, or any other files on a given system, prior to the rendering of any hardware upgrade services upon that system by AKA Technical.
Furthermore, it is the customer's responsibility to, in the event of hardware upgrade and related services, ensure that system requirements and compatibility limitations for the hardware in question are met.
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System Requirements
AKA Technical reserves the right to limit or refuse services on a basis of the relevant systems not meeting the necessary hardware or software system requirements to fulfill the service or services in question in a timely or complete manner. These limitations include those defined by third-parties for peripheral or software installation services.
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Payment Policy
Custom PC projects conform to a two-payment system, with the first payment covering parts cost and initial design work, and the second payment covering assembly, testing, and all relavent software installation/configuration, as well as optional delivery and setup fees.
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Liability
By accepting AKA Technical's services, you release AKA Technical from liability for indirect, consequential, or other damages, exceeding the value of services already rendered, as the result of special circumstance, loss of data, or loss of profit.
All PC Customization services and related support are bound by the same terms as in-person/workshop services. Damage limitations are based upon the value of the construction/design labor costs, and are not inclusive of parts costs.
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Delivery/Setup
The delivery and setup of a custom PC or hardware upgrade at the client's location is subject to all terms applicable to in-person services, including scheduling/cancellation, liability, and limitations.
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Satisfaction
